Policies, Terms, and Legal Disclaimers

By accessing this website, purchasing products, or booking services with Spirit Horse Collective, LLC, you agree to the following terms.

1. Return and Refund Policy

All sales are final on:

• Personalized energy readings
• Custom talisman sets
• Custom jewelry
• Digital products

Due to the personalized and energetically attuned nature of these offerings, returns, refunds, or exchanges are not permitted.

If you receive a damaged or incorrect item, you must contact info@spirithorsecollective.com within 7 days of confirmed delivery. Claims made outside of this window may not be eligible for review.

Approved exchanges, if granted, must be returned unused and in original condition. Return shipping costs are the responsibility of the customer.

Spirit Horse Collective reserves the right to deny any return that does not meet these criteria.

2. Shipping Policy

Processing times vary by product and are listed on individual product pages.

Custom talisman sets typically ship within 5 to 14 business days.

Spirit Horse Collective is not responsible for:

• Shipping delays caused by carriers
• Lost or stolen packages once marked delivered
• Incorrect shipping addresses provided at checkout

Customers are responsible for ensuring accurate shipping information at the time of purchase.

3. Payment Policy

Payment is due in full at the time of purchase or booking.

All services and products must be paid prior to delivery or appointment.

Spirit Horse Collective reserves the right to cancel or refuse service for:

• Failed payments
• Chargebacks
• Fraudulent activity

Any chargeback initiated without first attempting resolution directly with Spirit Horse Collective may result in permanent refusal of future services.

4. Cancellation and Rescheduling Policy (Equine Bodywork)

Bodywork appointments require a minimum of 24 hours notice to cancel or reschedule.

Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50 percent of the session cost.

No-shows may be charged the full session rate.

Weather, veterinary emergencies, or safety concerns will be handled at the discretion of Spirit Horse Collective.

5. Cancellation and Rescheduling Policy (Equine Energetic Body Scans)

Equine Energetic Body Scans include preparation time, intuitive assessment, and a scheduled consultation call. Due to the personalized nature of this service, the following policy applies:

• A minimum of 24 hours notice is required to reschedule your scheduled call.
• Rescheduling requests made with less than 24 hours notice may incur a $50 rescheduling fee.
• Missed calls without notice will not be refunded and may require rebooking at full price.

If energetic preparation or written assessment has already been completed prior to cancellation, the service is considered fulfilled and no refunds will be issued.

In cases of emergency, accommodations may be made at the discretion of Spirit Horse Collective.

By booking an Equine Energetic Body Scan, you agree to these terms.

6. Bracelet Care and Product Safety

To extend the longevity of your crystal bracelets and bridle charms:

• Remove before bathing, swimming, or sleeping
• Avoid prolonged exposure to moisture and chemicals
• Clean gently with a soft cloth

Natural gemstones and elastic materials require proper care. Spirit Horse Collective is not responsible for damage caused by misuse, improper care, or normal wear and tear.

Small components may present a choking hazard. Products are not intended for children under 14 years of age. Keep all beads and small components away from children under 3 years of age and animals.

Do not ingest any products sold on this website.

7. Equine Bodywork Disclaimer

Equine bodywork services are intended to support:

• Muscular balance
• Relaxation
• Circulation
• Range of motion
• General well-being

Bodywork is not a substitute for veterinary medical care.

Molly Paladino is a Certified Equine Massage Therapist and does not diagnose illness, prescribe medication, or perform veterinary medical procedures.

Clients are solely responsible for maintaining appropriate veterinary care for their animals.

All decisions regarding the health and care of your horse remain your responsibility.

8. Energy Readings Disclaimer

Energy readings are intuitive tools designed to support reflection, awareness, and connection.

They are not medical, veterinary, psychological, legal, or financial advice.

They are not predictive guarantees.

Spirit Horse Collective makes no claims regarding specific outcomes.

All decisions and actions taken following a reading are solely the responsibility of the client.

9. Assumption of Risk

By booking bodywork sessions or purchasing products, you acknowledge that:

• Working with horses carries inherent risk
• Handling animals may result in injury
• Use of jewelry and small objects carries inherent risk

You voluntarily assume all risks associated with participation in services or use of products.

10. Limitation of Liability

To the fullest extent permitted by law, Spirit Horse Collective, LLC and Molly Paladino shall not be liable for:

• Direct or indirect damages
• Personal injury
• Property damage
• Loss of income
• Emotional distress
• Veterinary expenses
• Consequential or incidental damages

Arising from:

• Use of this website
• Purchase of products
• Participation in services
• Interpretation of energy readings

Use of this website constitutes agreement to these terms.

11. Intellectual Property

All content on this website including:

• Text
• Images
• Branding
• Course materials
• Reading formats
• Product designs

Is the intellectual property of Spirit Horse Collective, LLC.

No portion may be copied, reproduced, distributed, or used without written permission.

Unauthorized use may result in legal action.

12. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of the State of California.