Return and Refund Policy

Effective Date:1/1/2026

At Spirit Horse Collective, LLC, all services and products are personalized, energetically attuned, or time-based. Due to the custom nature of these offerings, all sales are final.

By purchasing from this website or booking services, you agree to the following terms.

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1. Custom Talisman Sets

All talisman sets are custom-created and energetically aligned for each individual client and horse.

Because of this personalization:

• No returns
• No refunds
• No exchanges

All sales are final once your order is placed.

If your item arrives damaged, you must contact spirithorsecollective@gmail.com within 7 days of delivery with photo documentation.

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2. Equine Energetic Body Scans

Equine Energetic Body Scans include preparation time, intuitive assessment, and a scheduled consultation call.

Due to the time and energetic investment required:

• All sales are final
• No refunds will be issued once booked
• If preparation work has begun, the service is considered rendered

Rescheduling policies are outlined separately under our Cancellation Policy.

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3. Personalized Energy Readings

All personalized readings are custom and delivered digitally.

Because readings are created specifically for each client:

• No returns
• No refunds
• No exchanges

All sales are final.

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4. Equine Bodywork Services

Bodywork sessions are non-refundable once completed.

Cancellations and rescheduling must follow the outlined Cancellation Policy.

Missed appointments may result in forfeited session fees.

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5. Shipping and Delivery

Spirit Horse Collective is not responsible for:

• Carrier delays
• Lost or stolen packages marked as delivered
• Incorrect addresses entered at checkout

Customers are responsible for verifying accurate shipping information prior to purchase.

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6. Chargebacks and Payment Disputes

If you have concerns regarding your purchase, you agree to contact Spirit Horse Collective directly before initiating a chargeback.

Chargebacks initiated without prior communication may result in:

• Permanent refusal of future services
• Collection of administrative fees
• Documentation provided to payment processors

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7. Policy Modifications

Spirit Horse Collective reserves the right to update this policy at any time. Continued use of this website constitutes acceptance of any revisions.

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